Returns & Refund Policy

At Ziveo, we stand behind everything we sell. If you're not completely satisfied, we'll make it right.

30-Night Guarantee

Every Ziveo product comes with a 30-night money-back guarantee. If you've given it a genuine try and it hasn't made a difference, contact us within 30 nights of receiving your order and we'll issue a full refund — no questions asked.

How to Request a Refund

Contact us via live chat on ziveo.store within 30 nights of receiving your order
Include your order number and a brief note about your experience
We'll respond within 24–48 hours with next steps
Once approved, your refund will be processed within 5–7 business days to your original payment method

Conditions

Products must have been genuinely used during the 30-night period
Original packaging is not required for returns
Refunds are issued to the original payment method only
We cover return shipping costs for defective or incorrect items
For change-of-mind returns, the customer covers return shipping

Damaged or Defective Items

If your item arrives damaged or defective, please contact us via live chat on ziveo.store within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund immediately — your choice.